Call forwarding & handoff
Depla handles the routine — and hands the rest to your team
For anything outside its scope, Depla can forward the call or hand off to a person, so callers always reach the right help without getting stuck on hold or in a loop.
Smart escalationForward to staffNo dead ends
What it does
Forward when needed
Route callers to your staff for edge cases and special requests.
Knows its limits
Recognizes when a human is the better answer and escalates cleanly.
Nothing dropped
Even escalated calls are logged with a full transcript.
Rules you control
Decide when and where calls hand off to a person.
Graceful fallback
Callers are never stuck in a loop or a dead end.
Context preserved
The request or order so far isn't lost in the handoff.
Common questions
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Answer every call — starting today
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